Refund policy

Return & Exchange Policy

 

1. Eligibility for Returns/Exchanges

  • Time Frame: Items can be returned or exchanged within 14 days from the purchase or delivery date.
  • Condition: Items must be unworn, unwashed, and in their original condition with tags and packaging intact.

2. Process

  • Initiating a Return/Exchange: Contact us via email or through the "Contact Us" page within the return window, providing proof of purchase (e.g., a screenshot of the order confirmation email).
  • Inspection: Returned items undergo inspection to ensure they meet the stated conditions:
    • If approved, refunds or exchanges will be processed.
    • If the item does not pass inspection, it will be returned to the customer. If the customer fails to accept the returned shipment, the item will be deemed a damaged good, and the order canceled.
  • Processing Time: Refunds and exchanges may take up to 10 business days to be completed after approval.

3. Refund/Exchange Options

  • Exchange: Items can be exchanged for a different size or color, subject to availability.
  • Refunds: Refunds are issued via the original payment method, store credit, cash, or through bank transfer and mobile wallets.
  • Shipping Fees:
    • Customers bear the cost of return shipping unless the item is defective or incorrect.
    • Return shipping fees are deducted from the refund amount.
    • Exchange shipping fees are collected by the courier upon delivery.

4. Defective/Wrong Items

If the item is defective or the wrong product was delivered, we cover all shipping costs and provide a replacement or refund at no additional charge.

5. Non-Returnable Items

  • Sale items and all printed items are non-returnable.
  • Printed items are made on demand specifically for your order. By purchasing, you acknowledge they are customized for you and cannot be returned unless defective.

6. How to Return

To initiate a return or exchange, contact us via email at cangrow.eg@gmail.com, providing your order number and request details.

7. Compliance

This policy complies with Egyptian Consumer Protection Law No. 181 of 2018, ensuring your rights are fully respected. Non-returnable item policies align with the legal provisions for clearly disclosed terms.