PRIVACY POLICY

Privacy Policy for CanGrow

Effective Date: 16 / 01 / 2025

At CanGrow, we value and respect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, use our services, and make purchases. By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We collect various types of information in order to provide you with a smooth, personalized experience. This includes:

A. Personal Information:

  • Account Information: When you create an account or subscribe to our services, we collect your name, email address, phone number, and shipping or billing address.
  • Transaction Information: When you make a purchase, we collect details such as your payment method, billing address, and transaction history.
  • Communication Information: Any personal information you provide when communicating with us, including through emails, chat support, and social media.

B. Usage Data:

  • Website Interaction: We collect information on how you interact with our website, including IP addresses, device type, browser type, time spent on the site, and the pages you visit.
  • Cookies: We use cookies to personalize your experience and enhance website functionality. Cookies store information about your preferences and browsing activity.

C. Sensitive Data:

We do not collect sensitive personal data such as race, religion, or political views unless voluntarily provided by you. If you provide such sensitive data, we will handle it in accordance with applicable privacy laws.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Order Processing: To process and fulfill your orders, manage payments, and deliver products.
  • Customer Support: To provide you with customer support, including handling inquiries, returns, and exchanges.
  • Marketing Communications: To send you promotional emails, newsletters, and updates about new products, offers, and events. You can opt out of these communications at any time.
  • Improvement of Services: To analyze trends, improve our website and services, and enhance the overall customer experience.
  • Security and Fraud Prevention: To protect against fraud, unauthorized access, and other security risks.

3. Data Retention and Storage

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. After this period, your data will be securely deleted or anonymized.

4. Data Protection

We take your privacy seriously and have implemented strict security measures to protect your personal data. These include:

  • Encryption: Sensitive personal and payment data is encrypted using SSL (Secure Socket Layer) technology.
  • Secure Servers: We store your data on secure servers that are protected by firewalls and other industry-standard security measures.
  • Access Control: Only authorized personnel have access to your personal information, and we ensure they are trained in privacy protection practices.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted third-party service providers in the following situations:

  • Payment Processors: We share payment details with third-party payment processors to complete your transactions securely.
  • Shipping Partners: We share shipping and delivery information with our delivery partners to fulfill your orders.
  • Service Providers: We use third-party services for analytics, marketing, and customer support, such as Google Analytics and email marketing platforms. These partners have their own privacy policies, and we encourage you to review them.
  • Legal Compliance: We may disclose your information if required by law, court order, or legal process, or if we believe such action is necessary to protect the rights, property, or safety of CanGrow, our customers, or others.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about how you use our website. Cookies help us:

  • Personalize Your Experience: By remembering your preferences and providing you with tailored content.
  • Analyze Website Traffic: By understanding how users navigate through the website to improve functionality.
  • Advertise: By providing you with targeted advertisements based on your browsing history.

You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

7. Your Rights and Choices

Under applicable privacy laws, you have the following rights concerning your personal data:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can update or correct inaccurate personal information.
  • Deletion: You can request the deletion of your personal data, subject to certain legal exceptions.
  • Opt-Out: You can opt out of receiving promotional communications by following the unsubscribe instructions in the emails or contacting us directly.
  • Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
  • Withdraw Consent: If we process your data based on consent, you have the right to withdraw that consent at any time.

To exercise your rights, please contact us at the email address provided below.

8. Third-Party Links

Our website may contain links to third-party websites, including social media platforms, business partners, and other external sites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on our website and update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights under data protection laws, please contact us at:

Email: cangrow.eg@gmail.com